KIMS Hospital in Kent provides specialist healthcare to both private and NHS patients. Booking appointments was still a phone-call affair—inefficient for patients and expensive for the hospital.
Working with Major Digital, we helped KIMS transition to online booking. Healthcare systems come with extra complexity: multiple consultant schedules, different appointment types, insurance verification, and the serious responsibility of handling patient data correctly.
Next.js handled the frontend—fast page loads and smooth interactions matter when anxious patients are trying to book appointments. Nobody wants a slow, clunky booking form when they're already stressed about their health.
The interesting technical work was the API integration. KIMS uses several third-party systems: scheduling software, patient records, payment processing. We built an orchestration layer that pulls these together into a coherent booking flow, handling the various edge cases (consultant unavailable, insurance needs verification, appointment type requires specific prep) gracefully.
Accessibility was non-negotiable. Patients span all ages and abilities. The interface works with screen readers, respects reduced-motion preferences, and remains usable on any device.
Patients can now book appointments online, 24/7. The hospital handles more bookings with less admin overhead. Phone lines are freed up for patients who genuinely need to speak to someone.
Healthcare tech is high-stakes work—the systems need to be reliable because people are counting on them.
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